Política de reembolso

At Hawkeye Marine, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy to make your shopping experience as worry-free as possible.

1. Return Period

You have 30 days from the date of purchase to return or exchange an item. After this period, we won't be able to process your return.

2. Eligibility

To be eligible for a return, your item must be in the same condition as you received it, unused, and in its original packaging. Please do not return any item that is not in its original condition.

3. Non-Returnable Items

Some items are non-returnable, including:

  • Electrical parts already installed.
  • Special order parts.
  • Downloadable software or digital products.
  • Gearcases and Powerheads.

4. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at jhawknz@gmail.com 615-691-1433 and provide your order number and a reason for the return.
  • Our customer support team will guide you through the return process, including providing you with a Return Authorization Number (RAN), if required.
  • Carefully package the item and include a copy of the original packing slip or your order confirmation email.
  • Ship the item back to us, using a trackable and insured shipping method. You are responsible for the return shipping costs.

5. Refund or Exchange

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your return. If your return is approved:

  • For a refund: We will credit the original payment method within 3-5 business days after receipt of product. Please note that it may take some time for the refund to appear on your statement.
  • For an exchange: We will process your exchange and ship the replacement item to you.

6. Restocking Fee

In some cases, a restocking fee may apply. We will clearly communicate this to you during the return process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

8. Return Shipping Address

Hawkeye Marine, LLC 4928 Deerhaven Drive Antioch, TN 37013

Please note that any return sent to us without prior communication or approval may not be processed.

9. Contact Us

If you have any questions or concerns regarding our returns policy, please feel free to contact our customer support team at jhawknz@gmail.com 615-691-1433.

Core Return Information

HOW DO I SEND BACK MY CORE FOR REFUND

  • OBR Parts & Marine pays freight on a core that is shipped from anywhere in the contiguous United States .

  • A prepaid return freight voucher will be sent with every product that requires a core deposit .

• Package your core for return and put the return label on the box .Simply hand it to your UPS driver or call 1-800-PICK UPS to schedule pick up .You are responsible for the proper packaging of the core for return . Cores damaged in shipping due to poor packaging may not receive a full core refund .

  • For truck-line shipments, call the toll-free phone number on the return Bill of Lading for pick-up .

  • Please be sure to include a copy of your invoice inside the box with your core return .

  • The core refund will be mailed to the address as it appears on the invoice, unless otherwise notified .

HOW MUCH IS MY CORE WORTH?

• Each core that is received by OBR Parts & Marine is thoroughly evaluated to assess its value .

  • The condition of the parts determine the value of the core .

  • If one or more key components of the part are determined to be unusable, the core deposit refund will be adjusted to reflect the changes in value .

  • A powerhead assembly core consists of two key components in the evaluation of the core .

  • If each component is judged to be re-usable the full core amount will apply .

  • Thetwokeycomponentsaretheblock,andtheinternalcomponents(crankshaft,rods,etc)..

  • A defective free block represents 60% of the core value .The internal, defective free components represent 40% of the core value .A block that is ventilated will have no core value .A block that requires re-sleeving will have a reduced core value .

  • A core that has no value may be returned for a shipping charge according to weight .Only the defective parts may be returned once a core has been received for evaluation .

  • Cores damaged in shipping due to poor packaging may not receive a full core refund .

CORE EXAMPLE: POWERHEAD ASSEMBLY

CORE EXAMPLE: LOWER GEARCASE ASSEMBLY

• A gearcase assembly core consists of three key components in the evaluation of the core .

  • If each component is judged to be reusable the full core amount will apply .

  • The three key components are the housing, the vertical drive shaft and the horizontal prop-shaft .

  • A defective free housing represents 60% of the core value .A reusable drive shaft represents 20% of the core value .A reusable prop-shaft represents 20% of the core value .

  • A core that has no value may be returned for a shipping charge according to weight .Only the defective parts may be returned once a core has been received for evaluation .